Local Operations Manager - Edmonton

Applications Accepted via email: jobs@veteranshousecanada.ca
Job Description:

Veterans’ House Canada (VHC) is a registered national charitable organization based in Ottawa that helps homeless Veterans build a better future by providing permanent, affordable, and supportive housing. We opened our first Veterans’ House: the Andy Carswell Building in Ottawa in February 2021, which contains 40 studio units and common areas designed around and for Veterans. Now that the proof-of-concept building is solidly running and given the needs of homeless Veterans across the country, VHC intends to replicate it across Canada. Our initial target is to build four more buildings in the next five years. We want you to be part of our team, making this vision a reality. We are excited that Edmonton will site of our second building, located at 13015 - 128 Ave NW in the Athlone neighbourhood.

VHC is looking for an experienced and passionate individual to join our team as our Local Operations Manager - Edmonton. In this role you will play a central role in setting up and coordination of the operations of our new building. This will initially focus on ensuring all staff, programs, contracts, policies, and procedures are in place and functioning so that we are ready to take in homeless veterans once the building is complete, and then continuing the coordination of efforts to provide housing and support services once open.
An ability to multitask in a fast-paced environment is key. It is an exciting time to join our team as we bring on board this new facility. This is an opportunity to leverage your talents and experience in support of homeless Veterans across the country. This position is open for immediate hiring upon a successful application process. As a new position, you will help shape its roles and responsibilities as we grow.

ROLE AND RESPONSIBILITIES
You will assist the Executive Director and VHC national office staff bring this new project to fruition and be the central POC in Edmonton for coordination details. Note that although you will be involved during the construction process, this is not your responsibility. You will be responsible to the Executive Director while reporting through the National Operations Manager. Your role and responsibilities may include, but not limited to:

• Build a network and implement an application process for homeless Veterans to become tenants of our Edmonton Building. 
• Responsible for the effective and efficient operation of the Edmonton Building to include the supervision and coordination of Edmonton Building staff and contractors.
• Track staffing requirements, coordinate hiring of new employees or contractors as needed.
• In conjunction with national staff, implement policies and procedures for the efficient and effective operations of the Edmonton Building.
• Be the central point of contact for staff coordination of the Edmonton project amongst the staff, with building site staff, partners, supporters, contractors and volunteers.
• Ensure that lines of communications are open and clear and coordination efforts are synchronized with the national office. 
• Work closely with the Fund Development Manager and the Marketing & Communications Manger to implement and support a region wide fundraising and marketing strategy.
• Proactively seek opportunities to create mutually beneficial partnerships with community and corporate organizations and relations with people of strong standing in their community.
• Seek opportunities to raise VHC profile by attending and/or presenting at conferences, events, corporate organizations, community events etc… to include organizing events at the Edmonton Building itself.
• Be the primary point of contact and establish and maintain close coordination links with the Local Advisory Committee Edmonton Chapter (once established).
• Support the Executive Director in the preparation and submission of annual reports required of a charitable organization such as with Canada Revenue Agency and other funding agencies.
• Be the entry point for any queries coming in for Edmonton to handle or direct as appropriate. • Assist in the tracking of donors through the VHC database.
• Responsible for budget coordination, tracking and reporting with VHC national staff and Edmonton Building staff. • Coordinate visits to the Edmonton Building.
• Represent VHC at local meetings with government officials, supporters and donors.
• Maintain a close relationship with the local Councilor’s office, City staff, neighbours and Community Leagues.
• Assist in maintaining communication with elements of the Canadian Armed Forces, the Royal Canadian Legion, Canadian Forces Morale and Welfare Services and other partners at the local and regional level. • Other tasks as necessary and appropriate.

QUALIFICATIONS AND EDUCATION REQUIREMENTS
A Veteran of the Canadian Armed Forces. Retired as a Senior Non-Commissioned Officer or Officer. Bachelor’s degree in Business Administration or an equivalent combination of education and experience. Five years of proven success in an operations management role. Basic computer knowledge to include familiarity with MS Office, Google Workspace. Must be willing and able to learn other computer platforms such as Salesforce.

PREFERRED SKILLS, KNOWLEDGE AND EXPERIENCE

Knowledge of homelessness issues. Bilingual (English/French).

PERSONAL SKILLS AND ATTRIBUTES
Excellent organizing and planning skills, strong initiative, results oriented, excellent communication skills (written and verbal), relationship builder, confidence in self, compassionate, respect for others, acceptance of others, non-judgmental, good sense of humour, flexibility, positive attitude, excellent judgement, patient. 

BENEFIT PACKAGE
Optional shared costs health and dental benefits.
Annually 15 days’ vacation leave, 5 days personal leave and 10 days sick leave.
Professional Development/training allowance.
Professional Development/training opportunities.
Satisfactory references are essential conditions of appointment and will be asked for during the interview process.

We are committed to providing an inclusive and barrier-free work environment, starting with the staffing process. If you require accommodations during any phase of the evaluation process, please let us know.