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Commercial Property Manager

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Property Manager Job Description
 
The Property Manager is accountable to the Broker for overseeing the daily operations and long-term performance of a portfolio of suburban office and industrial properties. This role plays a critical part in financial planning, tenant relations, client service, and operational excellence, with a strong focus on tenant retention, portfolio growth, and sustainability initiatives.
Duties and Responsibilities:


Tenant Relations & Leasing

  • Act as the primary contact for tenant issues, including collections, lease terms, renewals, and improvements.
  • Prepare and negotiate lease documents and renewals, collaborating with prospective tenants, brokers, and existing tenants to maintain high occupancy rates.
  • Build and foster strong tenant relationships to enhance retention and long-term satisfaction.
Financial Management
  • Contribute to annual budgets, forecasts, and variance reporting to ensure alignment with strategic objectives.
  • Manage tenant chargebacks, including documentation, approvals, and coordination with the accounting department.
  • Oversee and approve third-party service contracts (HVAC, electrical, plumbing, cleaning, security, landscaping) in line with landlord standards and budgetary controls.
Property Operations
  • Conduct regular site inspections, track contractor performance, and ensure properties are well-maintained.
  • Maintain detailed administrative and operational records; provide regular reports to the Broker.
  • Coordinate sustainability initiatives and operational improvements.
Customer Service & Emergency Response
  • Build trust and maintain strong relationships with landlords, tenants, contractors, and internal teams.
  • Participate in on-call rotation to address after-hours emergencies.
Other
  • Perform additional property management duties and projects as assigned.
 Qualifications:
 
  • Minimum 3–5 years of experience in commercial property management or equivalent.
  • Active Alberta Real Estate License in Property Management (mandatory).
  • Valid driver’s license and reliable vehicle.
  • Proficiency in MS Office (Excel, Word, Outlook) and Yardi or similar property management software.
  • Strong organizational and financial analysis skills, with proven ability to manage multiple deadlines.
  • Professional designations (CPM, RPA) or working toward completion are considered an asset.
  • Valid driver’s license and full-time access to a vehicle
  • Extensive knowledge of MS Excel, Word, Outlook, YARDI (or similar), and operation-specific software
  • Superior organizational, communication, and computer skills
  • CPM or RPA or working to attain is a benefit
Proficiencies:
  • Good interpersonal skills; professional and efficient
  • Excellent interpersonal and communication skills (oral, non-verbal, and written)
  • Ability to work independently as well as a team member
  • Strong negotiating skills
  • Shows initiative, enthusiasm, and dependability as well as creative thinking

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