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Commercial Property Manager
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Property Manager Job Description
The Property Manager is accountable to the Broker for overseeing the daily operations and long-term performance of a portfolio of suburban office and industrial properties. This role plays a critical part in financial planning, tenant relations, client service, and operational excellence, with a strong focus on tenant retention, portfolio growth, and sustainability initiatives.
Duties and Responsibilities:
Tenant Relations & Leasing
- Act as the primary contact for tenant issues, including collections, lease terms, renewals, and improvements.
- Prepare and negotiate lease documents and renewals, collaborating with prospective tenants, brokers, and existing tenants to maintain high occupancy rates.
- Build and foster strong tenant relationships to enhance retention and long-term satisfaction.
- Contribute to annual budgets, forecasts, and variance reporting to ensure alignment with strategic objectives.
- Manage tenant chargebacks, including documentation, approvals, and coordination with the accounting department.
- Oversee and approve third-party service contracts (HVAC, electrical, plumbing, cleaning, security, landscaping) in line with landlord standards and budgetary controls.
- Conduct regular site inspections, track contractor performance, and ensure properties are well-maintained.
- Maintain detailed administrative and operational records; provide regular reports to the Broker.
- Coordinate sustainability initiatives and operational improvements.
- Build trust and maintain strong relationships with landlords, tenants, contractors, and internal teams.
- Participate in on-call rotation to address after-hours emergencies.
- Perform additional property management duties and projects as assigned.
- Minimum 3–5 years of experience in commercial property management or equivalent.
- Active Alberta Real Estate License in Property Management (mandatory).
- Valid driver’s license and reliable vehicle.
- Proficiency in MS Office (Excel, Word, Outlook) and Yardi or similar property management software.
- Strong organizational and financial analysis skills, with proven ability to manage multiple deadlines.
- Professional designations (CPM, RPA) or working toward completion are considered an asset.
- Valid driver’s license and full-time access to a vehicle
- Extensive knowledge of MS Excel, Word, Outlook, YARDI (or similar), and operation-specific software
- Superior organizational, communication, and computer skills
- CPM or RPA or working to attain is a benefit
- Good interpersonal skills; professional and efficient
- Excellent interpersonal and communication skills (oral, non-verbal, and written)
- Ability to work independently as well as a team member
- Strong negotiating skills
- Shows initiative, enthusiasm, and dependability as well as creative thinking